Service Animals & Your Business

Duration: 1 hour per training
Category: Education

This training provides practical guidance for employers on how to appropriately respond to service animals in the workplace and public-facing environments.

Led by a service animal expert, this session helps businesses understand what qualifies as a service animal, what questions can legally be asked, and how to handle real-world situations with clarity and confidence. Participants will learn how to navigate accommodation requirements, support employees and customers, and maintain consistent workplace expectations.

Topics include:

• What defines a service animal under the ADA

• Legal access, appropriate inquiries, and South Dakota state compliance requirements

• How to respond to service animals in the workplace and customer settings

• Understanding behavior expectations and when action may be required

This training equips teams with the knowledge and practical tools needed to respond consistently, reduce risk, and support accessible workplace practices.